Refund and Reurn can be initiated with the term and conditions mentioned below, Please read all so that there is not confusion and miss understanding. We WeCare-All.com committed to providing the highest quality products and customer service and is responsible for delivering orders to the customers. We give all our valued customers a 30 days money back guarantee.
Cancellation and refund
Customer can cancel the order within 3-4 hours of making the payment. Once the payment has been made and the order has been forwarded to the Shipping Department, no refunds can be issued.
When i can not claim refund
1. Customer changed his/her address.
2. Customer provided a wrong address even in shipping address confirmation.
3. The order arrived at the right address, but there was no one to receive it as might be you are out of town or county, As USPS and other postal services left a notice to claim the pack and they keep the pack of 10-15 days before sending the package back to the sender.
4. Customer did not claim the pack even updated by us on email or over the phone and text.
5. The order arrived at the right address, but someone else claimed it, It is your duty as well to get in touch with the local post office and postal agency to claim the pack.
6. When you ask for a specific brand of generic pills and confirm the same with us on email and pills not work for you.
7. You can not claim for refund or return or reshipping for non-delivery of the pack after 2 days of delivery as we update the movement of the pack and request you to claim the pack.
8. Refund and re-shipping cannot be claimed if pack lost or stolen from mailbox or PO Box
When i can ask for refund
- Not Received the pack
If you did not get the product with the 21 working days after making the payment. Our pack are getting delivered in 5-12 business/working days as well. But delivery also depends on the workload of local postal services like India Post, USPS, Royalmail, Parcel Force and other, which can not be controlled especially in Christmas and New Year, consecutive holidays and due to Natural Climate and other reasons which cannot be controlled, It is our kind request please do get in touch with us on email CARE@WeCare-All.com to know the exact reason of delay if any, We assure you that delivery of the pack is guaranteed.
2. I don’t like the pills
We are working with our shipping agencies for so many years and they also want to work for long term business and they are keeping and sending Quality Generic pills only. If for any reason the pills not work for you. Yes, You can ask for the refund and return or refund. Please contact the CARE@WeCare-All.com within 24-72 hours and send us the screenshot of pills and pack showing the market name of pills and tracking id on the Envelop/wrapper. We will forward your concern to the shipping agency and we will replace your pills with other brand pills. If you want to return and refund, you have to return the remaining pills to other address of our shipping agency that we will update you, return address can be in the USA or overseas. Don’t return or send the package back to the sender address.
Things to do for claiming refund
For Claiming Refund, Please do the all following things, so that we can process the refund.
- Give us a Call on 631-485-6601 and email to Care@WeCare-All.com
- Give us the exact reason in the e-mail, and please do mention all in detail so that we can help you.
- And send us pictures of pills showing the name of pills and picture of The envelope/box showing Tracking id of the pack in same one picture. (which we and our shipping agency will compare that what we commit and what you received) .
- Please do send the screenshot of the payment confirmation email sent by us
- And payment screenshot of PayPal and Bank.
When i will receive the refund
Refund will be settled within 15-21 days after getting request and all information above mentioned from the customer. It is our kind request please have patience and let us work for you. And please do get in touch with us once in a week only to know the status. We assure you that your refund will be initiated within the specified time after going through all.